Frequently Asked Questions

We’ve Got Answers


How do I know my size in a specific swimsuit? Visit our Fit Tips page


No. Regular priced swimwear can be returned within 30 days of the ship date or in-store purchase date. Sale items can be returned for an exchange or store credit within 30 days of the ship date or in-store purchase date. All items must be unworn, tags attached, no marks or stains, and the liner is in place. Final sale items include, goggles, swim caps, face masks, swimwear cleaner, nose plugs, ear plugs, and items ending in 0.96 and 0.97.

If you have received a damaged or defective item please contact our customer service team and we will happily help you.

If you need to change or cancel your order, please call our customer service team as soon as possible. We will do our best to accommodate you!

Your tracking number is sent with your shipment confirmation e-mail, so just click that link to see where your package is.


Standard shipping is free for all Canadians orders over $99 before tax. If your order is less than $99, please view our shipping options here.

Unfortunately we can’t ship separate parts of a single order to multiple addresses. If you would like to split your order and ship it to different addresses, you must make a separate order for each shipping address.

Currently we are unable to ship orders outside of Canada.


Credit Cards

  • Visa
  • MasterCard
  • American Express

Accelerated Checkout

  • Apple Pay
  • Google Pay
  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Debit
  • Apple Pay
  • Google Pay
  • Gift Cards

The sales taxes are determined by the shipping address on your order, not the billing address. So if you live in BC and you’re shipping to Ontario, you’ll be charged Ontario sales tax.

Please call or e-mail our customer service team and we will look into it with you.

We will offer a one-time price adjustment on regular priced merchandise that gets permanently marked down within 14 days of your purchase. Discounts on a special promotion like a flash sale will not be applied to previous purchases. Promotional items are not eligible for price adjustments and adjustments will only be made if the item is permanently marked down and will not be made in the event of a special promotion or coupon code.


No, you can place an order as a Guest during checkout. If you do make an account, your receipts will be saved, you get a speedier checkout, and you can easily reference past purchases.


During our operating hours (Monday-Friday 8:30am-4pm MST) you can call or chat live with one of our Fit Experts. You can always email us as well. All of our contact information is here.

The best way to protect the swimsuit that you love is to hand wash your swimwear in cold water with Swimsuit Cleaner.

• Rinse your swimsuit in freshwater as soon as possible after use.

• Use swimwear cleaner to wash your suit after every swim in chlorine and saltwater pools.

• Hand wash in cold water with half a cap full of the swimwear cleaner (link swimwear cleaner to the product page) and let the suit sit for five minutes, then rinse.

• Lay swimwear flat to dry, away from direct sunlight

• For brightly coloured suits, always make sure to pre-wash them with swimwear cleaner before your first wearing to help set the colours.

• Don't wring or roll up your swimsuit when wet.

• Don't put your swimsuit in the washer or dryer, and never in a spin dryer machine at the pool.

• Don't iron, dry clean, or bleach your suit.

We cannot guarantee against damage caused by pool and hot tub chemicals, sunscreens and abrasives (like pool decks or waterslides). Treat your swimwear with care, and it'll treat you right back, helping you Feel Good Half Naked!