Shipping, Returns & Exchanges


We are currently only shipping within Canada. Receive FREE Standard Shipping on orders over $100, excluding taxes.

Didn’t spend over $100? Here’s the breakdown:
• Standard Shipping – 6-9 Business Days – Canada Post Expedited Parcel - $10.00

NOTE: We are closed on Alberta Statutory Holidays and the next ship day lands on the next business day. Please allow for an extra time during high volume periods like Black Friday, Cyber Monday, and Boxing Day.

Order Processing Times

Please allow for 1-2 business days for your order to ship.

Want to track your order?

Your tracking number will appear with your shipment confirmation email. Click the tracking link in the email.

If you have any issues at all tracking your package, call or chat with us. We would love to help you.

Split Shipments

We are unable to ship separate parts of a single order to different addresses. So if you want to split your order, you will need to place two orders. Keep in mind, shipping will be charged on each order under $100.

Ordering from a rural address?

Please ensure you include a physical street address, highway number or other necessary information with your RR address so the courier can find you.


Need to return? Here's what you need to do:

• Contact customer service at 1-888-979-4626 or Someone will provide you with a prepaid shipping label.
• Return must be back to our warehouse within 30 days of the original ship date. Anything beyond the 30 day mark will be denied.
• Items must be in original, salable condition with tags attached, no marks or stains, and liners still attached.
• Goggles, Swim Caps, Face Masks, Swimsuit Cleaner, Nose Clips, and Ear Plugs are final sale. We cannot accept returns on gift cards. All sale items ending in 0.97 are final sale.
• Tape up you package with the return label provided taped to the outside.
• Drop off the package at the nearest Canada Post location.
• A charge of $8 will be incurred for use of our prepaid label.